Queens Spectrum cable outage caused by vandalism, tens of thousands of homes affected
Spectrum-Time Warner Cable’s outage happened about 2 a.m. and knocked out cable for roughly 60,000 residences in central Queens, the company said.
Tens of thousands of Spectrum customers in Queens were left without cable Monday thanks to what the company said was an act of vandalism.
The outage happened about 2 a.m. and knocked out cable for roughly 60,000 residences in central Queens, the company said.
A spokesman for Charter Communications, the parent company of Spectrum, said the outage was caused when someone deliberately cut a cable.
“Our crews are on site and working to repair a fiber optic cable damaged by vandalism, which is affecting TV, internet and phone services for Spectrum customers in central Queens,” spokesman John Bonomo said in a statement.
“We appreciate our customers’ patience while we restore service as quickly as possible,” he added.
A report was filed with the NYPD, Bonomo said.
The company is currently embroiled in a bitter labor dispute with members of the International Brotherhood of Electrical Workers Local 3.
Roughly 1,800 cable techs walked off the job March 28 after contract talks broke down with Charter.
IBEW Local 3 workers went on strike Tuesday in an ongoing labor dispute with Charter Communications, which owns Spectrum-Time Warner Cable.
The main sticking points were wages, health care and retirement benefits, Local 3 said.
The union couldn’t be reached for comment about the alleged act of vandalism Monday night.
Bonomo didn’t speculate on who might have caused the damage, but noted that crews were working to restore service and some cable was back up by nightfall.
Queens Borough President Melinda Katz in a tweet criticized Spectrum for keeping customers in the dark until late afternoon.
“Per @Spectrum, at approximately 2AM today, vandals cut fiber at 4 major hubs, cutting service for 60,000 customers in #Queens,” the borough president wrote.
“However, no info from @Spectrum to customers for 12+ hours (since outage began at 2AM) is unacceptable,” she added.